Introducing New Approaches: Improved Public Service Delivery

Authors

Mohan Kaul

DOI: https://doi.org/10.14217/9781848596566-en

Synopsis

Economic realities have led many governments to review the programmes they deliver and the way they deliver them, and to ask if there are other methods of service delivery that are more responsive to clients' needs, and more cost effective. This work shows that any new approach must take into account a whole variety of factors. It sets out various practices for better service provision which have emerged across the Commonwealth, emphasising the choice available.

Chapters

Foreword

DOI: https://doi.org/10.14217/9781848596566-1-en

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The Context for Change

DOI: https://doi.org/10.14217/9781848596566-2-en

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Managing Public Service Delivery

DOI: https://doi.org/10.14217/9781848596566-3-en

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Improving Quality Management

DOI: https://doi.org/10.14217/9781848596566-4-en

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Changing Organisational Culture

DOI: https://doi.org/10.14217/9781848596566-5-en

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Mechanisms for Improving Service Delivery

DOI: https://doi.org/10.14217/9781848596566-6-en

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The Role of Information Technology in Improving Service Delivery

DOI: https://doi.org/10.14217/9781848596566-7-en

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Citizen Orientation

DOI: https://doi.org/10.14217/9781848596566-8-en

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Improving Government Regulation

DOI: https://doi.org/10.14217/9781848596566-9-en

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Conclusion

DOI: https://doi.org/10.14217/9781848596566-10-en

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Bibliography

DOI: https://doi.org/10.14217/9781848596566-11-en

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Downloads

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Published

1 January 1998

Series

Managing the Public Service: Strategies for Improvement

Online ISSN

2310-2012