Competing With the Best

Good Human Resource Practices in Caribbean Tourism

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This handbook is one of the outputs from a programme of technical assistance provided by the Special Advisory Services Division of the Commonwealth Secretariat to the Caribbean Tourism Organisation, to assist the Caribbean region to improve the quality of its tourism product.

The handbook provides helpful tips and resources on how to find, train, manage and retain good employees. It profiles valuable approaches that can be adopted or adapted in other Caribbean tourism businesses and organisations, many of which will also be relevant in other parts of the Commonwealth.

Published in association with the Caribbean Tourism Association.



Performance Planning and Employee Evaluation

Businesses committed to developing employees to their full potential regularly measure employee satisfaction, skills, abilities and motivation as well as the work climate. They do this to ensure that positive attributes, such as staff empowerment, job satisfaction and knowledge of business objectives, continue to be part of the corporate culture.


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