Competing With the Best

Good Human Resource Practices in Caribbean Tourism

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This handbook is one of the outputs from a programme of technical assistance provided by the Special Advisory Services Division of the Commonwealth Secretariat to the Caribbean Tourism Organisation, to assist the Caribbean region to improve the quality of its tourism product.

The handbook provides helpful tips and resources on how to find, train, manage and retain good employees. It profiles valuable approaches that can be adopted or adapted in other Caribbean tourism businesses and organisations, many of which will also be relevant in other parts of the Commonwealth.

Published in association with the Caribbean Tourism Association.



Job Mobility and Career Development

Creating a great place to work that also provides staff with the prospect of a bright future helps organizations to keep good people. Whether full-time or part-time, employees are more committed to an organization that can provide them with a clear picture of potential, ongoing career advancement opportunities. When upward advancement is not likely because of the size of the business, then creative job-sharing and multi-tasking opportunities provide variety and ongoing interest for employees.


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