Competing With the Best

Good Human Resource Practices in Caribbean Tourism

image of Competing With the Best
This handbook is one of the outputs from a programme of technical assistance provided by the Special Advisory Services Division of the Commonwealth Secretariat to the Caribbean Tourism Organisation, to assist the Caribbean region to improve the quality of its tourism product.

The handbook provides helpful tips and resources on how to find, train, manage and retain good employees. It profiles valuable approaches that can be adopted or adapted in other Caribbean tourism businesses and organisations, many of which will also be relevant in other parts of the Commonwealth.

Published in association with the Caribbean Tourism Association.



HR Challenges Facing the Tourism Sector in the 21 st Century

The need to develop a professional tourism workforce that can meet emerging labour market issues has never been greater, given the rapid changes in our industry. Changing visitor expectations and the significant impact that social, political and economic events can have on tourism all create staffing and professional development challenges that supervisors and managers must address.


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