Working Towards Results

Managing Individual Performance in the Public Service

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Developing a strong performance management system is a major task, but it promises significant rewards. This publication is intended to assist the reader in developing a performance management system for the public service which is appropriate for the local context. Objectivesetting, clarifying goals and, above all, feedback on performance are outstanding concerns and these are the priorities which this book addresses.



The need for Change

In many countries the public service is the major or a highly significant employer. The economic pressures of the Eighties have led to public and political demands for transparent, cost-effective, customer-focused government management and services. In the Nineties an intense climate of government reform continues.


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