Working Towards Results

Managing Individual Performance in the Public Service

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Developing a strong performance management system is a major task, but it promises significant rewards. This publication is intended to assist the reader in developing a performance management system for the public service which is appropriate for the local context. Objectivesetting, clarifying goals and, above all, feedback on performance are outstanding concerns and these are the priorities which this book addresses.



Other Design Considerations

While the open, consultative nature of performance management is aimed at consensus-building and striving for shared organisational goals and work rewards, it is inevitable that performance appraisal outcomes will at times be challenged. While assessment, based in the main on results achieved, offers the best chance of a bias-free appraisal, it is inevitable that personal differences will at times cloud issues and biased ratings may be given or considered to have been given.


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