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Managing Change

The Evolving Role of Top Public Servants

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Recent reforms have put tremendous new demands on the people at the top of the public service. Almost everywhere the emphasis is on doing “more, and better, with less”. This study is an inquiry into how permanent secretaries around the Commonwealth see their jobs. It is based on extensive interviews and surveys of senior officials in over twentyfive Commonwealth countries.

English

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Introduction

Over the last two decades, governments in every corner of the Commonwealth have introduced widespread reforms in public administration. As a general rule, these reforms have been motivated by two overriding objectives: containing public spending; and improving levels of service.

English

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