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Managing Change

The Evolving Role of Top Public Servants

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Recent reforms have put tremendous new demands on the people at the top of the public service. Almost everywhere the emphasis is on doing “more, and better, with less”. This study is an inquiry into how permanent secretaries around the Commonwealth see their jobs. It is based on extensive interviews and surveys of senior officials in over twentyfive Commonwealth countries.

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Implications for the Permanent Secretary

The pace of change in the public service…has been so vast and profound that very few people outside the public sector yet realise the depth of these changes.

English

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