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Introducing New Approaches

Improved Public Service Delivery

image of Introducing New Approaches

Economic realities have led many governments to review the programmes they deliver and the way they deliver them, and to ask if there are other methods of service delivery that are more responsive to clients' needs, and more cost effective. This work shows that any new approach must take into account a whole variety of factors. It sets out various practices for better service provision which have emerged across the Commonwealth, emphasising the choice available.

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Managing Public Service Delivery

Current economic realities have led many governments to review the programmes they deliver and the way they deliver them. As a result, many governments are examining whether current programmes should continue to be delivered, and whether there are alternative methods of service delivery that are more responsive to the clients' needs, as well as being more cost-efficient and effective. The question for today's political leaders and public servants is not when or if to innovate, but how.

English

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