e-Governance in Small States

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ICTs can create digital pathways between citizens and governments that are affordable, accessible and widespread. This offers the opportunity for developing small states to leapfrog generations of technology when seeking to enhance governance or to deepen democracy through promoting the participation of citizens in processes that affect their lives and welfare.

For small developing countries, especially those in the early stages of building an e-Government infrastructure, it is vital that they understand their position in terms of their e-readiness, reflect upon the intrinsic components of an e-Governance action plan, and draw lessons from the success and failures of the various e-Government initiatives undertaken by other countries, developed or developing.

This book aims to strengthen the understanding of policy-makers by outlining the conditions and processes involved in planning and execution of e-Government projects.




The emergence of the internet and other information and communication technologies (ICTs) has drastically altered traditional service delivery methods and interactions within government and its stakeholders. The expectation is now of services being delivered with greater efficiency and accessibility, and within a shorter time frame. This brings forth the initiative of e-government, which is primarily concerned with the use of ICTs by government agencies to electronically deliver their services (Patel and Jacobson 2008 ). Now e-government has become an imperative and unavoidable phenomenon in contemporary public administration.


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