Designing Performance Appraisals

Assessing Needs and Designing Performance Management Systems in the Public Sector

image of Designing Performance Appraisals

Many organisations in public service are under pressure to improve their performance and achieve set goals and objectives. Through case studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct a needs assessment in the ministries, how to design an appropriate appraisal system, how to train the people who will be using it, and how to integrate it into the public service machinery.



Socio-economic and organisational environment

Increasingly, many Commonwealth countries face a continued need to improve the ways in which public administration operates. The most immediate challenge for improvement comes from the demands that are created by attempts to respond and adjust to the new economic policies, social development strategies and managerial systems. The transformation for example, from planned economies and rigid bureaucratic structures to flexible, needs-driven management also creates further demands.


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error