Designing Performance Appraisals

Assessing Needs and Designing Performance Management Systems in the Public Sector

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Many organisations in public service are under pressure to improve their performance and achieve set goals and objectives. Through case studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct a needs assessment in the ministries, how to design an appropriate appraisal system, how to train the people who will be using it, and how to integrate it into the public service machinery.



Needs analysis and design of performance management systems in the samoan public service

Samoa is situated just east of the International Dateline making it the last country to say farewell this millennium. Samoa is about 1,770 kilometres north-east of New Zealand and 50 kilometres west of American Samoa. The country consists of two large islands: Upolu (1,100 sq.km.) and


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