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Designing Performance Appraisals

Assessing Needs and Designing Performance Management Systems in the Public Sector

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Many organisations in public service are under pressure to improve their performance and achieve set goals and objectives. Through case studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct a needs assessment in the ministries, how to design an appropriate appraisal system, how to train the people who will be using it, and how to integrate it into the public service machinery.

English

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Introduction

Performance management is a concept that has come into popular use in the management of an organisation's human, material and financial resources for the benefit of the public or consumers. Globally defined performance management is the use of performance measurement in shaping the performance of organisations and people. Many leading organisations use performance measurement - the process of assessing progress towards achieving predetermined goals - to gain insight into, and make judgements about, the effectiveness and efficiency of their programmes, processes and people.

English

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