Designing Performance Appraisals

Assessing Needs and Designing Performance Management Systems in the Public Sector

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Many organisations in public service are under pressure to improve their performance and achieve set goals and objectives. Through case studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct a needs assessment in the ministries, how to design an appropriate appraisal system, how to train the people who will be using it, and how to integrate it into the public service machinery.



Designing performance appraisal systems

Needs Analysis and Performance Management Systems

The Barbados Public Service is approximately 23,000 strong, comprising general service personnel, teachers, nurses, police, prison and fire officers as well as personnel of statutory corporations. It is a centrally controlled system with a Public Service Commission and provides for transfers across the service. In addition, there is also a Police Service Commission as well as a Judicial and Legal Services Commission.


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