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Current Good Practices and New Developments in Public Sector Service Management

image of Current Good Practices and New Developments in Public Sector Service Management

This is an update to the 1996 portfolio and continues to provide a framework for building and sustaining effective public service organisations, based on current good practice and the wide experience of senior public sector managers throughout the Commonwealth. The second edition contains much of the original material, now updated together with several new sections. The Portfolio update is designed to be used as a companion resource to the Public Service Country Profiles which. Together the documents can be used as a basis for benchmarking to compare activities and best practice across different national settings.

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Foreword

Since the production of the Commonwealth Portfolio in 1996, there have been many meetings of the Commonwealth Heads of Government and various workshops, seminars and roundtables held by public service practitioners, scholars and researchers, politicians and non-government organisations in an effort to improve the delivery of services to the public. From these meetings and conferences various ideals and values for improving the public service were proposed such as the Rule of Law, Just and Honest Government, Public/Private Sector and Civil Society Partnerships. The role of practitioners has been, amongst other objectives, to translate such ideals into workable and practical solutions and guidelines for implementation. As a result, various attempts and initiatives have been made to institutionalise activities and programmes of action into the administrative machinery of the public sector as a whole.

English

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