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A Profile of the Public Service of Canada

Current Good Practices and New Developments in Public Service Management

image of A Profile of the Public Service of Canada

Public sector reform has moved on apace since the first of the Commonwealth Public Service Country Profile Series was launched in 1995 when the principles of New Public Management (NPM) were in an early stage of adoption. Since then, the various civil services described in the series have undergone radical change in scope, organisation and approach rendering a revision timely. Now up dated and completely revised, these reissued Country Profiles continue to be an accessible and valuable source of reference which attempt to both describe and analyse the often tumultuous and controversial public sector reforms which have taken place in contributing countries since 1995. Practising bureaucrats diplomats political and academic audiences will find these new books invaluable in benchmarking best practice in public sector reform across Commonwealth member countries.

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Service Improvement

The Government of Canada's service agenda aims to improve the quality, effectiveness, timeliness and efficiency of Government of Canada services across all delivery channels (in person, on the telephone and on the internet) in both English and French – Canada's official languages. It also seeks to improve citizen and business access to these services. An important element of this agenda is the effective use of information and communications technology in enhancing services and service delivery.

English

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