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Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.



This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.

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The South Asian Experience

This chapter is based on a report entitled ‘Regional Collaboration on IT Enabled Services – Smart Strategies for Jobs and Growth in South Asia’, by the South Asia Regional Programs Unit and the South Asia Poverty Reduction, Economic Policy, Finance and Private Sector Development Unit of the World Bank. The example of South Asia holds lessons that are very relevant to anyone, in any region in the world, with an interest in services trade. Many of the points made below cut across regions, as there is a huge amount of commonality. The basic premise is that collaborative initiatives could drive the growth of the industry through a two pronged approach: to increase business through joint promotional activities, sub-contracting of work, building common standards and world class business practices; and to develop supply side resources such as skills, support infrastructure and enabling policies.

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