Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.

This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.



The Mauritius IT/ITES Experience

This chapter consists of five parts aimed at providing a picture of the development of the IT sector in Mauritius from its inception. It starts with an overview of the process of moving the economy towards a knowledge-based economy and then explains the reforms carried out in the telecommunications sector to create an enabling environment. Once this was done, the challenge was to attract foreign investors. How Mauritius is promoted as a viable location for ITES investment is described from the public sector viewpoint while a foreign investor shares his thought process in the choice of Mauritius as the location for his ITES. The final section provides the perspective of a key global player, Accenture.


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