Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.

This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.



The Enabling Environment for ITES

This chapter is based on UNCTAD research from the 2009 volume of its annual publication, Information Economy Report. It also presents some of the findings of an UNCTAD multi-year expert meeting, which focuses on services, development and trade, and the regulatory and institutional dimension. We have been looking at what regulatory and institutional frameworks are important for the development of services, and more particularly, infrastructure services. Here, the discussion that will be most relevant will be in relation to telecom services as supporting services to IT and IT enabled services. The chapter also touches on the role of trade and GATS negotiations as well as the current financial and economic crisis and its impact on IT and IT enabled services.


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