Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.

This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.



The COMESA Experience

The Common Market for Eastern and Southern Africa (COMESA) is a regional organisation covering eastern, southern and a part of northern Africa. We have a total of 19 member states1 stretching from Egypt and Libya in the north all the way to Swaziland in the south. Intra–COMESA trade has risen sharply in the last decade from US$3 billion in 2000 to US$14.3 billion in 2010. COMESA members have a combined population of 420 million and a GDP of US$392 billion, which we view as a huge investment market.


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