Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.

This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.



Sri Lanka

The ICT Agency of Sri Lanka (ICTA), which is a government agency funded by the World Bank and many other donors, was established in July 2003 as a company, fully owned by the Government of Sri Lanka. It is empowered by law to be the policymaking body and executive agency for IT in the country and to take the lead as implementing organisation for the ‘e-Sri Lanka Initiative’, a multi-programme strategy using IT for economic development and poverty reduction. ICTA functions under the Office of H.E. the President, which provides it with a unique position to deal with inter-ministerial barriers and achieve results.


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