This chapter touches on four broad areas. First, it looks at what information technology and communications might mean for development, the options it opens to developing countries, and the extent to which employers understand the importance of IT enabled services as a strategic competency to participate in this new economy. It then touches on some of the opportunities and challenges that IT services can offer to users, especially small and medium enterprises (SMEs), as an enabler of enterprise transformation and transformation of the business environment. Third, it addresses the ecosystem for IT services, and what these services, as a sector, mean for developing countries. It concludes with some of the guiding principles, or lessons, about programmes both to promote IT as a sector and IT services as a core competency or enabler of business transformation and grassroots innovation.