Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.

This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.



Human Capital Requirements for ITES

Talent has been one of the critical factors for the industry in Mauritius. Five years ago the industry was most concerned about issues like government support, infrastructure and political stability. All of these are very important and we are making progress in some areas including connectivity and infrastructure. Where we are getting stuck, where we need to do something different, is regarding the talent pool. This case study focuses on this aspect as well as looking at Mauritius from a local perspective.


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