Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.

This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.



GATS IT/ITES Commitments and the Doha Development Agenda

There have been a variety of discussions in the WTO of issues relevant to IT and ITES. One of the reasons there has been so much consideration of the impact of technology on business in the services agreement is because many of the services that our negotiators cover form part of what could be called the ‘infrastructure of technology-enabled services supplies’.


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