Promoting IT Enabled Services

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Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.

This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.




As this book is an output of the Second Pan Commonwealth Conference on Services, I would like to thank first and foremost all those who in one way or another made the conference possible: the management of the Commonwealth Secretariat; my colleagues in the Trade Section of the Special Advisory Services Division, Estella Aryada and Gertrude Nkhuwa in particular; Gianni Zanini of the World Bank Institute who spent hours in discussions to come up with the programme and to identify some resource persons; the Government of Mauritius and the Regional Multi-disciplinary Centre of Excellence; Dr Francis Mangeni of the COMESA; and all the resource persons and participants


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